How can Georgetown University Law Center students, faculty and staff print using the printers found on Capitol Campus, including the ones inside the Law Library?
Answer
Please review University Information Services' (UIS) detailed instructions on how to print to any of the campus printers, including the ones inside the Law Library for Georgetown Law students.
Printers, printing software, printing costs and support services are provided by UIS (at the Hilltop main campus), not by the Law Library. All Capitol Campus members, including Law Center members, should address their printing questions directly to UIS at help@georgetown.edu. While on campus, please visit the Capitol Campus Information System Technology (IST) Service Desk in Law Center McDonough Hall Room 152, call 202-662-9284, or email caphelp@georgetown.edu.
The most frequently asked printing questions at the Law Library include:
- Help? It's my first-time printing! Please follow UIS's instructions for the most detailed information.
- How do I create my PaperCut Web Portal Account? While on the campus SaxaNet WiFi, log into the PaperCut Web Portal with your Georgetown University NetID and Password.
- But the PaperCut Website will not display. Be sure that you are on the campus SaxaNet WiFi.
- Nothing happens after I enter my NetID and Password on PaperCut Web Portal. Be sure to respond to the silent DUO authentication to verify your log in.
- How do I submit a print job from off-campus? Use the print by email option by sending an attached document to mobileprint@georgetown.edu (same address for either monochrome or color printing) from your Georgetown University email account.
- How do I submit a print job with a Chromebook? Please use your Georgetown University's PaperCut Web Portal account, or use the print by Georgetown University email option.
- I've tapped my GoCard on the printer and it's asking for my Georgetown University NetID and Password. Nothing happens. You need to setup a PaperCut Web Portal account before using the printer.
- I've sent my print order, but at the printer, when I tap my GoCard, it states that my email is not valid. Please contact UIS at help@georgetown.edu.
- I've sent my print order but the printer indicates that I have no pending job. Please double check Job Pending Release in your Georgetown PaperCut Web Portal account. If there is none listed, then resubmit your order. Also, you have up to 2 hours to print your job after which you must submit a new print order.
- The printer indicates I have insufficient funds to print my job. Please add money to your GoCard account. If you have money on your GoCard, please contact Capitol Campus IST in McDonough 152 or at help@georgetown.edu.
- How do I get a refund if my print job was incomplete? Please request a print credit through your PaperCut Web Portal account.
- Are there color printers in the Law Library? Please see the FAQ "Is there color printing in the Law Library?"