As a Georgetown Law Student, I am not receiving emails sent from Law Library services. What is happening?
I am not receiving emails from the Reference Desk, Interlibrary Loan (ILL) service, Circulation Desk, group study room reservation system, library catalog, etc.
I am not being notified when my requested ILL materials have arrived or are due, when I make group study room reservations, when I have Law Library materials waiting for me to pick up or need to be returned, etc.
Answer
The university's Mimecast and Enhanced Email Security services may divert legitimate, time-sensitive Law Library notifications into the "Graymail" folder found in your Georgetown Gmail labels list, or your Georgetown MySpamPortal account. The security services operate independently from each other as well as the Gmail Spam folder. You may have to check all three places to find intercepted messages sent from the Circulation Desk (lawcirc@georgetown.edu), Reference Desk (lawlibref@georgetown.edu) and Interlibrary Loan service (law-ill@georgetown.edu).
Georgetown Gmail "Graymail" Folder in Your Labels List:
- Drag the relevant message from the Graymail folder to the Inbox tab, or right-click and select Move to Inbox.
- For further instructions, follow UIS' Enhanced Email Security User Guide.
Mimecast & MySPAMPortal
- Log in to your Mimecast MySPAMPortal.
- Click "Permitted" in the left sidebar.
- Click the "Add Permitted" button in the upper right corner.
- Copy and paste the following Law Library services' domain names into the text box. Multiple entries must be separated with a space, not a comma.
Domains: mail.libcal.com law-georgetown.libanswers.com exlibrisgroup.com docs.google.com
Continual Monitoring of Your MySPAMPortal Account:
- Mimecast Spam Digests that were once sent from mimecast.digest@georgetown.edu and notified you of held messages are no longer being emailed.
- Also, permitted domain settings in your MySPAMPortal account may expire annually.
- Therefore, please login into your MySPAMPortal regularly to find held messages.
- If you have technical questions about the Mimecast security service, please check UIS' Mimecast FAQs.
How You Can Help the Law Library:
- For questions about the email security systems, or to report any impactful experiences with either, please reach out to Capitol Campus IST at caphelp@georgetown.edu so that they are aware and may conduct an investigation.
- Though Georgetown UIS administers Mimecast and "Graymail" Enhanced Email Security, if you find Law Library messages in either, please inform the library service point. Unfortunately, the Law Library is not alerted when any of its messages are not being delivered properly.